I have three recommendations to make the patient
intake process more efficient at FMC HOC. The first recommendation I have is to
reassign the tasks between the nurses and the secretaries. I think that instead
of the nurses trying to help the patients figure out how to get the new patient
information packet, those tasks should be taken over by the secretaries. This
will keep the nurses’ responsibilities to the medical side of the process and the
secretaries’ tasks for helping the patients with information and completing the
forms required. Additionally, this will increase the nurses time to focus on
patient intakes since they are the only people qualified to complete the
patient intake process. Therefore, shifting
the responsibilities should increase the number of patient intakes performed in
the same amount of time. Furthermore, splitting up these tasks allows the
secretaries to be the face of FMC HOC because they can help patients with
questions such as directions to the facilities, finding a place to stay, and/or
helping them figure out how to get/print the new patient information packet. Thus,
the secretaries can become the point of contact for a patient on non-medical
questions.
My second recommendation is to conduct a
business review and to receive a quote for a program called Referral MD. This
program allows referring physicians and FMC HOC to communicate more efficiently
without having to fill out the Referring Physician Patient Appointment Request
& Pre-Registration Form. It will also reduce the secretaries time in
having to fax the form, talk to the referring physicians’ office, and to get
all of the paperwork together before all of the information even gets to the
nurses. I feel that Referral MD is also a great resource and tool because it
can be integrated with the electronic medical record system that is already in
place at FMC HOC.
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| https://getreferralmd.com/ |
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| https://getreferralmd.com/ |
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| https://getreferralmd.com/ |
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| https://getreferralmd.com/ |
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| https://getreferralmd.com/ |
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| https://getreferralmd.com/ |
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| https://getreferralmd.com/ |
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| https://getreferralmd.com/ |
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| https://getreferralmd.com/ |
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| https://getreferralmd.com/ |
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| https://getreferralmd.com/ |
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| https://getreferralmd.com/ |
My third
recommendation is for patients’ to fill out an online patient form. If a
patient has access to a computer, they can fill out a patient form online that
would be accessed by the secretary. On this electronic form, the patient can
fill out their diagnosis and demographics before they talk to a nurse. This
would reduce patients’ frustration because many patients have to keep repeating
their diagnosis over and over again to medical professionals. This can cause
the patients’ distress, frustration, and annoyance. Therefore, if the patient
was able to communicate to the nurse their medical diagnosis before talking to
them it may reduce their hostility and aggravation which would increase the
patients’ satisfaction.
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